Terms and Conditions

 

WHAT TO BRING TO TRAINING AND TERMS AND CONDITIONS
• Your dog's lead and harness.  Electric shock collars, spray collars, half check collars, pronged collars or any device that causes discomfort, pain or fear are not acceptable.

• Treats. For Scent work, these must be non-crumbly. You may be asked to change the value of your treats depending the dog

• Your dogs water bowl and water. Water is usually provided but it is your responsibility to care for the wellbeing of your dog.

• A sun cover for your car in sunny weather and a fan. Your dog's safety and comfort are your responsibility.

• A sense of humour. Dogs learn at different speeds just like us. As long as you are both having fun it’s ok.

• Family members are always welcome in our classes, but we require just one person to train your dog in class. Children under 16 must be accompanied by an adult. Please ask before bringing someone.

• Please keep your dogs on leads at all times unless otherwise directed by your trainer.

• You are responsible for your dog at all time's. Any injury or harm caused by your dog will be your responsibility.

• Please be respectful of other dogs and their handlers and ask the owner’s permission before approaching or allowing your dog to approach others – not all dogs are comfortable around other dogs or people.

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Bitches in Season
Bitches may not be feeling their best throughout their season. They may be “grumpier” and less comfortable around other female dogs, and male dogs will be well aware that she is in season and hassle her if given the chance. We don’t allow in-season dogs in our group classes because this can be stressful for all the dogs as well as disruptive to the class and the dogs’ learning. Even neutered male dogs, let alone intact ones, can be easily distracted and can sometimes be quite obsessive towards females in season. Your dog may not be feeling wonderful anyway and may feel particularly uncomfortable and defensive in a group class setting.
Our classes may include young, intact dogs who are at various stages in their training journey. While intact male and female dogs can certainly learn to stay engaged and focused on their owners, doing so while around a female who is in season is incredibly hard work and is a huge ask even of a well-trained dog.
We never want dogs or their humans to miss out on training. We strongly encourage owners to attend class without their dog if she comes into season, so they can see the training in action and speak to their instructor if they have any questions before applying the training with their dog at home.

TERMS AND CONDITIONS
Please ensure you have read and understood these Terms and Conditions before you make a booking. By placing a booking, you are deemed to have read, understood and accepted them.

Contract of Sale
• Completion of the booking process and acceptance of our terms and conditions forms your contract DM Dog Training

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Reactive Dogs / Health Issues / Bitches in Season
• You are responsible for informing DM Dog Training of any problems around reactivity issues of your dog. We reserve the right to discontinue any training if issues arise.
• Please inform us of any health issues with your dog. We reserve the right to discontinue any training if we feel that the welfare of your dog is at risk.
• Bitches in season will not be able to participate in our training.

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Payment
• Payment of the full course must be made in advance and are made at the time of placing a booking.
• It is not possible to attend a course unless payment has been received.
• Payment is made on our booking site or through Dec Malarkey unless otherwise arranged.

Cancellation
• Under the Consumer Protection (Distance Selling) Regulations 2000 you may cancel your purchase of a course/workshop/event within a period of 7 working days beginning on the day of your booking confirmation. However, there is no right of cancellation where the course/workshop/event begins within this seven-day period.
• Cancellations must be made in writing by post or email, they are subject to the following fees:
• Cancellations within 0-7 days of the start date will be charged the full course fee.
• Cancellations within 8-56 days of the start date will be charged 50% of the full course fee.
• Cancellations more than 56 days before the start date will be charged 30% of the full course fee.
• Plus an admin fee of £25 may also be charged.
• DM Dog Training reserves the right to refuse a course booking and refund the course fee.
Delegate Substitution
• A substitute delegate may be named at any time before the course at no additional cost.

Transfer of Courses
• Courses cannot be transferred to an alternative date or banked.

Course Content and Course Cancellations
• DM Dog Training reserves the right to change the content, timing, date, venue or Instructor of the course in order to provide a high-quality service or where it is necessary for reasons beyond our control.
• DM Dog Training reserves the right to cancel a course up to and including the date of the course and will strive to give as much notice of this as possible. Individuals booked onto a cancelled course will be given the option of a full refund or of rescheduling to a future course date.
• DM Dog Training will not be liable for any losses or expenses arising from amendments to the course or cancellations.
Intellectual Property
• Course materials are guidelines supplied only for your personal not business use. A direct copy of any material shall be deemed as a breach of intellectual property. DM Dog Training provide training information that can be used for your personal training journey with us. However, Dec Malarkey remains the owner of all intellectual property in course materials, references are required if used. No part of the materials may be copied, recorded or reproduced without our permission.

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Data Protection
• Any personal information you give to us with be processed in accordance with the Data Protection Act 1998. We will use the information to process your booking, to provide the course and to inform you about similar courses or products which we provide. You will become a member of our mailing list unless you tell us that you do not want to receive this information, you may unsubscribe at any time. Any personal data you provide may be held on computer files.

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Applicable Law
These terms and conditions are governed by and construed in accordance with English/Welsh law and any dispute arising out of or in connection with them shall be settled by the appropriate court.

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IF YOU NEED TO MAKE A COMPLAINT

Please contact;

Dec Malarkey

3 Paddock Court

Holme upon Spalding Moor

North Yorkshire

YO43 4AH

Tel No: 07740041766

Email address: dmdogtraining@outlook.com

 

Step-by-step complaints procedure

If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.

We do everything we can to make sure our customers get the best products and service possible. However, sometime we may not get things right the first time.

When that happens, we want you to tell us what went wrong so we can put matters right.

We want to:

-       Make it easy for you to tell us what went wrong;

-       Give your complaint the attention it deserves;

-       Resolve your complaint fairly without delay; and

-       Make sure you are satisfied with how your complaint was resolved.

How and where to complain

If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:

In writing – write to us and address your letter to Dec Malarkey.

By telephone – call us on 07740041766 during our office hours and ask for Dec Malarkey.

By email – dmdogtraining@outlook.com

 

How long will it take?

We aim to resolve your complaint straight away but if we can’t, then we will email you within three business days to tell you:

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The Financial Ombudsman Service

Our aim is to resolve all complaints internally. However, if after receiving our final decision letter, or if eight weeks have passed (this is sometimes referred to as the “eight-week rule”), you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The eight weeks start from the date a complaint is received anywhere in our business. Their contact details are shown below.

Please note: Only complaints relating to the sale of financial services should be referred to FOS.

Financial Ombudsman Service can be contacted in writing:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123

(cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad) Email: complaint.info@financial-ombudsman.org.uk

Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk

If you are not satisfied with any aspect of our service or products, please tell us.

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PRIVACY POLICY

DM Dog Training is owned by:

Dec Malarkey

3 Paddock Court,

Holme upon Spalding Moor

YO43 4AH

Tel: (+44) 07740041766

Email: dmdogtraining@outlook.com

 

Data is controlled by Dec Malarkey of the above address.

Our website may contain links to and from other websites. This policy applies only to this website. You use social sharing buttons at your own discretion.

Information is collected from you by Information provided when filling in forms, information collected at the time of booking, purchasing courses or goods from the shop. If you contact us we may record correspondence, also information from surveys and questionnaires and details of your visits to our site. It is necessary to hold information to fulfil our obligations to you and only hold data for legitimate business needs. We will only retain data for a period that is reasonably necessary. YOU HAVE THE RIGHT TO ASK US NOT TO PROCESS DATA.

We will never lease, distribute or sell your personal information to 3rd parties unless we have your permission or the law requires us to.

Our website may use cookies to distinguish you from other users. It helps us to improve the site and provide you with a good experience.

Data is stored on a secure computer. Payments are made through PayPal or by direct bank transfer.

All changes we make to this policy in the future will be posted on this page.

All photographic materials remain the property of Dec Malarkey.

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